If your Chromebook won't turn on, you have a few options to fix it. Use this guide if you're having the following Chromebook issues:Your device powers on, but the screen remains black.Your device powers on but immediately turns off.Your device boots Chrome OS, but you can't log in to your account.You can log into your Chromebook, but the device keeps crashing.Nothing happens when you press the power button.
Information in this article applies to all Chrome OS devices regardless of the manufacturer (Acer, Dell, Google, HP, Lenovo, Samsung, Toshiba, etc.).Smith Collection / Getty Images
Causes of a Chromebook Not Turning On
Although dozens of manufacturers make Chromebooks, they are all prone to the same hardware and software issues. There could be a few reasons why your Chromebook won't turn on including:Problems with the battery chargerProblems with the internal hardwareIssues with Chrome OSExternal hardware interference
If your Chromebook keeps freezing up, there are separate steps you can try to fix it.
How to Fix a Chromebook That Won't Turn On
Try these steps in order until your Chromebook is working again:
Make sure your Chromebook is charging. You can tell if the charger is connected by looking at the small LED lights near the charging port. Depending on the manufacturer, you should see a solid blue or orange light while your Chromebook is charging.
Leave your Chromebook plugged in for 3.5 hours and try turning it on again. If you don't see a light, try using a different charger. If the device still isn't charging, then there's likely a problem with the charging port or the internal battery, but you can try charging it without the charger just to be sure that's not the problem.
Do a hard restart. If your device turns on but the screen stays black, hold down the Refresh key + Power to restart your Chromebook. A hard restart will clear your Chromebook's RAM and any caches that could be preventing the OS from booting.
Remove all connected USB devices. Sometimes, external hardware can interfere with the Chrome OS boot process. If you have any devices plugged into your Chromebook's USB ports, remove them and try starting your computer. For example, if you have a USB drive inserted, eject it and then try again.
Sign in as another user. If Chrome OS boots up, yet you can't log in to your account, it could be due to a syncing issue between your laptop and your Google Account. Create a new user account for your Chromebook or try logging in as a guest.
Remove apps from Google Chrome. If your computer turns on but keeps crashing, remove any Google Chrome extensions and apps that were recently installed or updated.
Update the operating system. If your Chromebook turns on but keeps crashing, update Chrome OS to make sure you're running the latest version of the operating system.
Powerwash your Chromebook. If you can access your Chromebook's settings or the Chrome browser, you can powerwash your Chromebook to restore the device to its factory settings.
Anything that's saved to your Chromebook's hard drive will be lost during a powerwash.
Contact the manufacturer. If your device still has a valid warranty, you might be able to get it professionally serviced for free. If you have to pay to repair your Chromebook, you might want to consider upgrading to a Google Pixelbook.
Replace the internal battery yourself. If you're comfortable navigating the inner workings of laptops, you can unscrew the back cover and replace the battery. Opening up your Chromebook might void the warranty, so save this step as a last resort.