What to KnowConnect your computer to your modem with an Ethernet cable, open a browser and enter your modem's IP address in the URL bar.The default user name (sometimes listed as SSID) and password are typically printed on the bottom of the modem.If you can't log in to your modem, try using a different browser, check the physical connections, and turn off web security tools.
This article explains how to log in to a modem. Instructions apply broadly to all cable modems and router-modem combos.
How Do I Log Into My Modem?
If you want to change the settings or troubleshoot internet issues on your modem, you first need to log into your modem:
Connect your computer to your modem (or a router that's connected to your modem) with an Ethernet cable.
Logging into your modem doesn't require an internet connection, so long as your PC is directly connected to the modem via an Ethernet cable.
Open any web browser and enter your modem's IP address in the URL bar. You can find the IP address by entering ipconfig in the Command Prompt for Windows (for Windows) or ifconfig in the Terminal app for Mac. Look for the Default Gateway.
Enter your modem's user ID and password. You can find this information on the underside of the modem.
You may also find the modem's IP address listed near the user ID and password.
The modem's admin interface will differ depending on your modem. You'll likely find options to view your connection status, change the admin password, clear the events log, and more.
How Do I Find My Modem Username and Password?
Manufacturers typically print the default user name (sometimes listed as SSID) and password on the bottom of the modem. If you don't see it, check the manual or search Google for your model's default user name and password. If you can't log in because someone changed the user name and password, reset your modem to factory settings and try the defaults again.
Why Can't I Access My Modem Settings?
If you can't log in to your modem, there could be an issue with your browser or the modem itself. Try these troubleshooting steps:
Use a different browser. The web browser you're using may not be compatible with the modem, so try entering your IP address in the URL bar of a different browser.
Ensure the physical connections (the coax cable, Ethernet cable, etc.) are tight and secure.
Power cycle the modem. Unplug the power source for 30 seconds, then plug it back in and wait for the modem to restart.
Turn off your internet security tools. If you're running a Firewall or other protective software, it could be causing interference.
Factory reset the modem. Look for a small hole on the back of the modem and insert the straightened end of a paperclip to press the reset button.